Refund policy

Last Updated: July 26, 2026

At Zobang Athleisure, we want you to shop with confidence. If something isn't quite right, we've made our return and refund process simple, transparent, and hassle-free.

Easy Returns

We offer Easy Returns within 7 days of delivery for eligible products.

To qualify for a return, your item must:

  • Be returned within 7 days from the date of delivery.

  • Be unused, unworn, unwashed, and in its original condition.

  • Have all original tags, labels, packaging, and accessories intact.

  • Be free from stains, perfumes, deodorant marks, or damage.

  • Include the original invoice or order confirmation.

Returns that do not meet these conditions may not be accepted.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Innerwear and intimate apparel

  • Socks

  • Gift cards

  • Personalized or customized products

  • Products marked as Final Sale or Non-Returnable

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing zobang.active@gmail.com.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we'll arrange a replacement or issue a full refund at no additional cost.

How to Request a Return

Requesting a return is easy:

  1. Email us at zobang.active@gmail.com within 7 days of receiving your order.

  2. Mention your order number and reason for the return.

  3. Our support team will review your request and provide return instructions.

  4. Where pickup service is available, we'll arrange a pickup. If pickup isn't available in your area, you'll be asked to self-ship the product to our return address.

  5. Once we receive the item and complete a quality inspection, we'll process your exchange or refund.

Please do not return products without prior approval.

Exchange Policy

Need a different size?

We offer exchanges for:

  • Size-related issues (subject to stock availability)

  • Incorrect products received

  • Manufacturing defects

If the requested size is unavailable, you may choose either:

  • A refund to your original payment method, or

  • Store credit (if offered at the time).

Quality Check

Every returned item undergoes a quality inspection before approval.

Returns may be declined if the product:

  • Has been worn or washed

  • Is missing original tags or packaging

  • Has stains, odours, or signs of use

  • Has been altered or damaged after delivery

  • Is returned outside the eligible return period

If a return is rejected, the product will be shipped back to you.

Refunds

Once your returned product successfully passes our quality inspection:

  • Your refund will be initiated within 5–7 business days.

  • The amount will be credited to your original payment method.

  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.

Any shipping charges paid during the original purchase are non-refundable unless the return is due to an error on our part.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may still request a return after delivery if the product is eligible under this policy.

Return Shipping

If the return is due to:

  • A wrong product sent by us

  • A damaged product

  • A manufacturing defect

Zobang Athleisure will bear the return shipping cost.

For returns requested due to a change of mind or incorrect size selection, return shipping charges may apply, depending on your location and the pickup service available.

Refund Timeline

Stage Estimated Time
Return request review 1–2 business days
Pickup or self-shipping 3–7 business days
Quality inspection 1–2 business days
Refund initiation 5–7 business days
Bank processing 3–7 business days

Actual timelines may vary depending on your location and payment provider.

Need Help?

For any questions regarding returns, exchanges, or refunds, please contact us:

Zobang Athleisure

Email: zobang.active@gmail.com

Phone: +91 9972 931 032

Address:

BVK Iyengar Road, Mamulpet
#6/1, Kashappa Lane
Chickpet
Bengaluru, Karnataka – 560053
India

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised "Last Updated" date.