Shipping policy

Last Updated: July 2026

At Zobang Athleisure, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver your orders placed through our website.

By placing an order with Zobang Athleisure, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed after successful payment confirmation or Cash on Delivery (COD) confirmation, where applicable.
  • Orders are generally processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During new product launches, sale events, or festive periods, order processing may take slightly longer than usual.

2. Shipping Coverage

We currently ship to most serviceable PIN codes across India through our trusted logistics partners.

If your delivery location is not serviceable, our customer support team will contact you and arrange a refund if payment has already been made.

3. Delivery Timelines

Estimated delivery timelines are as follows:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Locations 5–10 Business Days

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

Delivery may be delayed due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Political disturbances
  • Courier operational issues
  • Remote location accessibility
  • Any other circumstances beyond our reasonable control

4. Shipping Charges

  • Free Standard Shipping may be offered on eligible orders, as announced on our website from time to time.
  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Additional shipping charges may apply for certain remote or difficult-to-service locations.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • An order dispatch confirmation via Email and/or SMS/WhatsApp.
  • A tracking number.
  • A tracking link to monitor your shipment.

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailability
  • Incorrect contact details
  • Refusal to accept delivery

the shipment may be returned to our warehouse.

Any re-shipping charges, if applicable, may be borne by the customer.

7. Address Changes

Shipping addresses cannot be modified once an order has been dispatched.

If you need to update your delivery address after placing an order, please contact our customer support immediately. We will do our best to accommodate the request if the order has not yet been shipped.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur.

If your order has not been delivered within 7 business days beyond the estimated delivery date, please contact our support team. We will coordinate with the courier partner and provide you with an update.

9. Damaged or Tampered Packages

If your package appears to be:

  • Opened
  • Damaged
  • Tampered with
  • Missing items

please do not accept the delivery, wherever possible.

If you have already accepted the package, notify us within 24 hours of delivery by sharing:

  • Your order number
  • Photographs of the package
  • Photographs of the product(s)
  • An unboxing video (recommended for faster verification)

Our team will investigate the issue and assist you in accordance with our Return & Refund Policy.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping details.

Zobang Athleisure shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, incorrect PIN codes, or inaccurate contact information provided during checkout.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible PIN codes and order values.

Zobang Athleisure reserves the right to disable COD for certain products, locations, or customers based on operational considerations or previous order history.

12. International Shipping

At present, Zobang Athleisure ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

13. Force Majeure

We shall not be held liable for delays or inability to deliver orders arising from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or communication failures

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zobang Athleisure

Email: zobang.active@gmail.com